Refund policy

We’re a small business with a big heart, so please note that all of our pieces—and especially our handcrafted orders—are carefully inspected and securely packaged before shipping. We want your purchase to arrive in perfect condition, and we hope you love it as much as we loved creating it!

Ordered the wrong size?
It happens! We’re happy to exchange or resize your piece. Please email us at luxmadeinfo@gmail.com within 14 days of delivery—before you ship the item back—so we can give you the return instructions. If we’re out of stock, you’ll receive store credit. To qualify for an exchange or resize, items must be unused and in their original condition. A re shipping fee will apply.

For resizing custom or stamped pieces, please refer to our custom-order policy below.


Resizing Stretch Pieces
We understand that natural stretching can occur over time, and we’re here to help! We offer resizing for stretch pieces within one year of delivery. Please note that this service does not cover the replacement of defective or broken pieces, or missing charms. A resizing fee will apply, which may vary depending on your order.

To get started, please email us at luxmadeinfo@gmail.com and we’ll provide the next steps for shipping your item back.

Received the Wrong Item or Size?
We’re sorry to hear that! While mistakes can happen, we’re here to make it right. If the item you received isn’t what you originally ordered, please email us within 14 days of delivery so we can correct the issue promptly. In your email, be sure to include:

  • Your full name

  • Order number

  • Registered email address

  • Details of the product you ordered

  • Photos of the item you received

Email us at luxmadeinfo@gmail.com, and we’ll reply with instructions on next steps. If your replacement item is out of stock, we’ll be happy to offer you store credit. Thank you for your patience and understanding!

Custom Orders & Personalized Stamped Pieces

At LUXMADE, crafting custom and meaningful pieces is what we love most! Every luxury item is made to order, with each detail carefully handcrafted just for you. Before shipping, we:

  • Thoroughly inspect each piece

  • Securely package it to ensure it arrives in perfect condition

You’ll be notified as soon as your personalized piece is ready—so you can review it before it ships.

 

Please Note:

  • Not all custom pieces are eligible for resizing or modifications.

  • If you have any concerns, contact us within 7 days of delivery so we can review your order and offer a resolution.

  • Custom & personalized pieces are FINAL SALE and not eligible for refund or exchange.

Color, Size & Style

We understand that colors and sizes can vary across screens and settings. If you’re unsure about:

  • The exact shade or finish

  • Sizing details

  • Whether a style is right for you

…please reach out before placing your order, and we’ll be happy to provide additional photos, measurements, or style advice.

Store Credit

  • Store credit is valid for one year from the date of issue.

  • Treat it like treasure—shop away, but don’t let it go to waste!